CX Systems Business Architect

Job Overview GVR is hiring a CX Systems Business Architect to join our dynamic, forward - thinking Customer Experience (CX) Systems group . We want a pioneering, collaborative, and customer - driven leader who will define the vision, operating model and multi - year roadmap for the BA and Business Process Architecture practice; own the business architecture for customer service and sales operations; serve as the go - to SME and escalation point for complex functional and system decisions; and, …